Last updated: August 26, 2025
Best Bay Services (“Best Bay Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, request a quote, book or receive services, contact us, or otherwise interact with us (together, the “Services”).
This Policy applies to information we collect from individuals in the United States. Additional rights for California and EEA/UK residents are described below.
Quick summary
- We collect contact details, service addresses, project details, photos/videos, communications, and limited device data (cookies/analytics).
- We use your information to provide quotes, schedule and deliver work, process payments, improve our Services, and communicate with you.
- We share information with trusted service providers (hosting, scheduling/CRM, payments, analytics, messaging). We do not sell your personal information.
- You can opt out of marketing emails/SMS at any time and can control cookies in your browser.
Information we collect
Information you provide directly:
- Identifiers & contact details: name, email, phone number.
- Service & property details: service address(es), access instructions you provide (e.g., gate/lockbox codes), preferred dates/times, job descriptions, parts lists.
- Media: photos/videos you upload or that we capture for estimates, progress updates, quality assurance, and portfolio records.
- Reviews & testimonials: feedback, star ratings, and content you submit about our services (including any photos/videos you attach).
- Communications: messages, emails, phone/SMS communications, and support inquiries.
- Payment-related information: We send estimates/invoices and accept payments through Joist. Joist and its payment partners (e.g., PayPal and card processors) process your payment information on our behalf. We do not store full payment card numbers on our systems.
Information collected automatically:
- Device & usage data: IP address, browser type, pages viewed, and interactions with our site (through log files and cookies/analytics). See Cookies & analytics below.
Information from third parties:
- Referrals & platforms: lead sources (e.g., online directories, advertising platforms), social media interactions, and payment partners.
How we use information
We use personal information to:
- Provide and improve Services: process quote requests, schedule and complete jobs, manage work orders, and provide customer support.
- Communicate: send estimates, appointment reminders/updates, service notices, and administrative messages.
- Process payments & invoices: via secure third‑party payment processors.
- Quality, safety, and training: document job progress and outcomes; maintain records for warranties and workmanship.
- Marketing: send optional promotions (email/SMS) with your consent where required; display anonymized project outcomes (e.g., before/after images) with your permission.
- Security, compliance, and prevention: detect and prevent fraud, enforce terms, and comply with legal obligations.
Legal bases for processing (EEA/UK only): contract performance; legitimate interests (e.g., improving services, securing systems); consent (e.g., marketing); legal obligation.
Reviews, photos & videos (user content)
If you submit a review/testimonial or grant permission for us to use job photos/videos:
- You give us a non‑exclusive license to use, reproduce, and publish that content in our marketing (website, social media, print) until you withdraw permission.
- You may withdraw permission at any time; we will remove the content from our active channels where feasible on a go‑forward basis (prior print materials or third‑party reposts may be outside our control).
- We avoid showing faces, license plates, or exact street addresses without permission. On request, we can blur or crop identifying details.
Payments & invoicing (Joist/PayPal)
We send estimates and invoices and accept payments using Joist. Payments may be processed by PayPal and/or other card processors engaged by Joist. When you open a Joist invoice, follow a payment link, or pay via QR code that routes to Joist or PayPal, your information is handled under those providers’ privacy notices in addition to this Policy. We do not store full card numbers.
QR codes
Our printed or digital QR codes typically link to our website, a Joist estimate/invoice, or a PayPal checkout page. Scanning a QR code may result in the destination site setting cookies or collecting device/usage data consistent with its own privacy policy. We do not collect scan data beyond standard web logs unless otherwise stated.
Disclosures of information
We share personal information with:
- Service providers/processors: website hosting and security, CRM/scheduling, customer communications (email/SMS), Joist (estimates/invoices/payments), PayPal (payments), analytics, and file storage. These parties are contractually bound to use information only to provide services to us.
- Professional advisors: accountants, auditors, insurers, lawyers.
- Business transfers: if we undergo a merger, acquisition, financing, or asset sale.
- Legal & safety: to comply with law, enforce our terms, or protect rights, property, and safety.
Selling/sharing: We do not sell personal information. We do not share personal information for cross‑context behavioral advertising where state law defines “share” to include targeted advertising. If we ever change this, we will provide required notices and opt‑out mechanisms in advance.
SMS/MMS and phone communications
If you provide a mobile number, you may receive text messages related to your requests (e.g., appointment updates). Marketing texts require your consent where applicable.
- Opt out: Reply STOP to end. Reply HELP for help. Message and data rates may apply.
- Message frequency varies. Carriers are not liable for delayed or undelivered messages.
- For full details, see our SMS Terms & Conditions (also linked in our website footer).
Cookies & analytics
We and our providers may use cookies and similar technologies to operate our site and understand usage.
- Necessary cookies: required for site functionality (cannot be disabled).
- Analytics cookies: we use Google Analytics to help measure traffic and performance.
Your choices: You can set or block cookies via your browser and opt out of Google Analytics by using Google’s opt‑out tools. Disabling cookies may limit certain features.
Data retention
We retain personal information for as long as needed to: provide Services; maintain business and tax records; resolve disputes; and meet legal obligations. We apply criteria such as account status, job history, legal requirements, and security needs to determine retention periods. We securely delete or anonymize data when no longer required.
Your privacy choices & rights
Email marketing: use the unsubscribe link in any marketing email.
SMS: reply STOP to end marketing and non‑essential texts (you may still receive essential/transactional messages about scheduled work).
Cookies/analytics: manage at the browser level; see Cookies & analytics above.
Access, delete, or correct your information: You may request access to, deletion of, or correction of your personal information by contacting us (see Contact us). We will honor applicable privacy rights under your state or country’s laws.
California (CPRA): California residents may have rights to: know/access, correct, delete personal information, and to limit use of sensitive personal information. We do not sell or share personal information and do not use or disclose sensitive personal information for purposes requiring a right to limit. You may designate an authorized agent to submit requests on your behalf. We will verify requests.
EEA/UK: You may have rights to access, rectify, erase, restrict, object, and data portability, and to withdraw consent at any time (withdrawal does not affect prior processing). You may lodge a complaint with your local supervisory authority.
Security
We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Children’s privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that a child under 13 has provided personal information, we will delete it.
Third‑party links
Our site may link to third‑party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies.
Changes to this Policy
We may update this Policy from time to time. We will post the updated Policy with a new “Last updated” date. Material changes will be highlighted where appropriate.
Contact us
Questions or requests regarding this Privacy Policy can be sent to:
Best Bay Services
Attn: Privacy
1525 Brilliant Cut Way, Valrico, FL 33594
Email: james@bestbayservices.com
Phone: (813) 416-8676
California “Notice at Collection”
We collect the following categories of personal information for the purposes described above and retain them for the periods necessary to provide Services and meet legal obligations:
| Category (CPRA) | Examples | Business Purpose(s) | Retention (typical) |
|---|---|---|---|
| Identifiers | Name, email, phone | Quotes, scheduling, service delivery, support | Customer lifecycle + legal recordkeeping |
| Customer records | Billing details, service records | Invoicing, warranties, dispute resolution | 7 years or as required by law |
| Commercial info | Services requested, purchases | Service fulfillment, analytics | Customer lifecycle |
| Internet/technical | IP, device data, usage | Site operation, security, analytics | 12–24 months (analytics) |
| Geolocation (approx.) | Derived from IP | Regional service availability | 12–24 months (analytics) |
| Audio/visual | Photos/videos of work areas; testimonial media | Estimates, QA, portfolio (with permission) | Customer lifecycle |
| Inferences | Preferences, service interests | Service improvements, marketing (with consent) | Until opt‑out or data minimized |
We do not sell personal information or share it for cross‑context behavioral advertising. We do not use sensitive personal information for purposes requiring a right to limit.
Additional notes for customers
- Photos & marketing: We will ask for your permission before using before/after photos or videos in marketing. Saying “no” will not affect the services you receive. You can withdraw consent and we will remove media from our channels where feasible.
- Access instructions: If you provide codes or special access instructions, we use them only to perform scheduled work and delete/update them on request.
- Payments via Joist/PayPal: Invoices and some payment links/QR codes are powered by Joist and may route to PayPal; their privacy notices apply when you interact with those services. We do not store full card numbers.
- QR codes: Scanning a QR code may direct you to our site, Joist, or PayPal; those destinations may set cookies or collect device data.